Refund & Return Policy
Refund & Return Policy
We want you to be happy with your Hearthfold bread bag. If something isn't right, here's exactly how returns work.
Return Window
You have 30 days from the date of delivery to request a return or exchange. After 30 days, we're unable to offer a refund or exchange.
What Qualifies for a Return
To be eligible for a return, your bag must be:
- Unused, unwashed, and free of stains or odors
- In its original packaging
- Reported to us within the 30-day window
What Does Not Qualify
Because these bags are food-contact items, for hygiene reasons we cannot accept returns on bags that have been used, washed, or show signs of wear, unless the item arrived damaged or defective. Requests made after the 30-day window also don't qualify.
Damaged, Defective, or Wrong Items
If your bag arrives damaged, defective, or isn't what you ordered, email us with a photo of the item and your order number. We'll arrange a replacement or full refund, whichever you prefer, at no extra cost to you.
How to Start a Return
Email us at support@hearthfold.store with your order number and the reason for your return. We'll confirm your eligibility and send you next steps.
Return Shipping
Unless the item arrived damaged or defective, return shipping costs are the customer's responsibility. We recommend a trackable shipping method, since we can't issue a refund for a package that never reaches us.
Refunds
Once we receive and inspect your return, we'll process your refund to the original payment method within 5-7 business days. Your bank or card provider may take a few additional days to post it to your account.
Exchanges
Prefer a different color or pattern instead of a refund? Let us know when you start your return, and we'll ship the replacement as soon as we receive your original item back.
Questions
If anything here is unclear, email us at support@hearthfold.store. We're happy to help before or after your purchase.