Refund & Return Policy

Refund & Return Policy

We want you to be happy with your Hearthfold bread bag. If something isn't right, here's exactly how returns work.

Return Window
You have 30 days from the date of delivery to request a return or exchange. After 30 days, we're unable to offer a refund or exchange.

What Qualifies for a Return
To be eligible for a return, your bag must be:

  • Unused, unwashed, and free of stains or odors
  • Unopened — still inside the original packaging it shipped in
  • Reported to us within the 30-day window
  • Submitted with the required photos (see "How to Start a Return" below)

What Does Not Qualify
Because these bags are food-contact items, for hygiene reasons we cannot accept a return if the item:

  • Has been opened, or taken out of its original ziplock packaging — even if it looks unused, once it's been removed we have no way to confirm what it has or hasn't come into contact with
  • Has been used, washed, or shows signs of wear
  • Is submitted without the required photos
  • Is reported after the 30-day window

The one exception is items that arrive damaged, defective, or incorrect — see below.

Damaged, Defective, or Wrong Items
If your bag arrives damaged, defective, or isn't what you ordered, email us clear, detailed photos of the issue — please include multiple angles, plus a photo of the packaging as received — along with your order number. Once we've verified the issue, we'll arrange a replacement or a full refund for the item, whichever you prefer. Please note that return shipping is not covered; see Return Shipping below.

How to Start a Return
Email us at support@hearthfold.store with:

  • Your order number
  • The reason for your return
  • The required photos: clear photos of the issue (if damaged, defective, or wrong item), or a photo showing the item still inside its original, unopened ziplock packaging (for any other return)

We're unable to confirm eligibility or process a return without these photos. Once we've reviewed everything, we'll confirm your eligibility and send you next steps.

Return Shipping
Return shipping costs are the customer's responsibility in all cases, including damaged, defective, or incorrect items. We recommend a trackable shipping method, since we can't issue a refund or replacement for a package that never reaches us.

Refunds
Once we receive and inspect your return, we'll process your refund to the original payment method within 5-7 business days. Your bank or card provider may take a few additional days to post it to your account. Refunds cover the item price; shipping costs are not refunded.

Exchanges
Prefer a different color or pattern instead of a refund? Let us know when you start your return, and we'll ship the replacement as soon as we receive your original item back.

Questions
If anything here is unclear, email us at support@hearthfold.store. We're happy to help before or after your purchase.

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